EXHIBITOR SERVICES INFORMATION
ALCOHOLIC BEVERAGES
The serving of alcoholic beverages in exhibitor’s booths is only possible when arranged through Centerplate Catering. For more information, contact Ana Golubovic, Catering Sales Manager at 416 263 3522 or .
ARIDO (Association of Registered Interior Designers of Ontario),
owner of IIDEX/NeoCon Canada
ARIDO is the self-regulatory professional association for Interior Designers in Ontario, Canada. ARIDO’s mandate is to serve the interests of both the public and the interior design industry. It does so by registering interior designers who meet an established standard of education, experience and examination, and identifies them as such, so that the public may make an informed choice for quality service. In 1999, the Ontario Legislature passed Pr6, which provided that only practitioners who meet ARIDO standards may use the title of “Interior Designer” within the Province. This recognition by the Government of Ontario acknowledges the tremendous economic impact of the Interior Design profession, which today employs thousands of people and generates over four billion dollars of economic activity in the Province annually. For more information on ARIDO, please visit: www.arido.ca.
AUDIO/VISUAL RENTAL
You have the option of using the official show supplier, CCR Solutions, another supplier or bringing in your own equipment for your audio/ visual needs.
For more information, contact:
CCR Solutions
1040 Islington Ave. Toronto, ON M8Z 6A4
Tel. 1.800-761-1119 or 416-675-7502 Fax. 416-675-6997
www.ccrsolutions.com
Contact: Janine Carter
AWARDS
IIDEX/NeoCon Canada Product and Booth Awards are sponsored by the Interior Designers of Canada and Merchandise Mart Properties (Canada), Inc., and coordinated through ARIDO, the Association of Registered Interior Designers of Ontario.
Click Here for more information on the Awards.
AIRFARE
Air Canada is the official airline of IIDEX/NeoCon Canada 2006. Book on-line or simply contact Air Canada’s North America toll free number at 1-800-361-7585 or 514-393-9494 or your travel agent and take advantage of Special Discounted Airfares. When booking your ticket please ensure you advise the booking agent of Code CV061617 and IIDEX/NeoCon Canada to secure these preferred rates. Be sure and book early for best selection of times, dates and rates.
If you would prefer , IIDEX/NeoCon Canada is also pleased to refer our attendees and exhibitors requiring travel services to our designated travel agency, Travel Trust International. Please contact Bernie David at 1-800-789-0083 or .
BALLOONS
Helium-filled balloons are not permitted in the building. Exhibitors who disregard this regulation will be responsible for the cost of removing escaped balloons from the ceiling.
BUSINESS CENTRE
The Business Service Centre is located in the Galleria adjacent to Hall B. Services include: fax, email, photocopying, courier services in addition to workstations with computer rentals and a retail shop for office supplies.
CARE OF BUILDING FLOOR & WALLS
Painting, nailing or drilling of floors, walls, ceilings or any other part of the building is not permitted. Exhibitors wishing to lay tile or other floor covering, or build any structure, may not adhere it directly to the building floor. It is required that building paper, plastic sheeting, or some other suitable protection be laid on the building floor. If two-sided tape is used , it must be completely removed by the exhibitor while dismantling. Exhibitors must not use masking tape, clear packaging tape or duct tape to adhere the covering to the show floor. The recommended tape is Scapa Tape which is available from Pillar Tapes Ltd. (487 Norfinch Drive, North York, ON M3N 1Y7, Tel. 416-665-4646). No signs or other articles are to be fastened to ceilings, walls, pipes, or electrical fixtures. The building regulations state that exhibitors handing out adhesive-backed promotional material will be charged for removal of this material from any building surface.
Building Management strictly prohibits the following:
- The fastening of material to concrete floors by means of ramset fasteners or masonry nails.
- The fastening of nailing strips to any of the building walls, by any means.
- The painting of floors or walls in any part of the building.
NOTE: Upon removal of each booth, Direct Energy Centre and Show Management will inspect each space for any damages incurred by the exhibitor and to check that all materials, including tape residue left on the floor, are properly removed. Any charges to make good the exhibit space will be passed on to the exhibitor.
CARPET / AISLE CARPET COLOUR
Your booth design must include the installation of floor covering. The aisle carpet will be black in colour and will extend right up to your booth line. Booth floor covering in particular must be planned to fit exactly, and be installed precisely according to floor markings. The cost of booth carpet is not included in the booth rental, but is available for rent. Click here to order booth carpet from the official show decorator, Stronco Show Services.
CATERING
All arrangements must be made through Centerplate Catering, the exclusive in-house supplier of The Direct Energy Centre. For more information, contact Ana Golubovic, Catering Sales Manager at 416 263 3522 or . Click here for menu suggestions.
CEILING HEIGHT
The clear ceiling height of Halls A & B is 34 ft (10.4m).
CLEANING – GENERAL/BOOTHS
Aisles and common areas within the show will be cleaned daily. Exhibitors are responsible for the appearance of their own booths. Should exhibitors require janitorial services (carpet shampooing, vacuuming, dusting, and garbage removal), please refer to the Booth Cleaning Services order form.
COMPUTER RENTALS
The official IIDEX/NeoCon Canada 2006 computer rental vendor is CCR Solutions Canada. Click here for the computer rental order form.
COURIERS
Please arrange for all couriers to deliver to the Stronco desk located at the West Loading Docks. Stronco will receive your packages and deliver them to your booth. If no one is in your booth your packages will be held at the West Docks. There is a material handling charge for this service. Click here for more information.
CUSTOMS & INTERNATIONAL SHIPPING
Click here for information on international freight, customs and the Official Customs Broker (Stronco Logistics Services).
DECORATOR SERVICES
Stronco Show Services is the official provider of all decorative services to IIDEX/NeoCon Canada.
Stronco Show Services
1510-B Caterpillar Rd., Mississauga, Ontario L4X 2W9
Tel: 905-270-6767 Fax: 905-270-6771 www.stronco.com
Contact: Exhibitor Services
Click here for all forms for services offered by Stronco Show Services.
DESIGN & CONSTRUCTION OF BOOTHS
All exhibitors must refer to the Booth Design Regulations for complete layout and design guidelines. All booths must be in keeping with the environment of IIDEX/NeoCon Canada 2006 as a whole. Any exhibit deemed unprofessional in appearance, at the sole discretion of Show Management, will not be permitted.
DISMANTLING PROCEDURES
Immediately after the show closes at 6:00 pm on Friday, September 29, 2006, exhibitors will be permitted to begin dismantling their display. Move-out may begin once aisle carpet has been removed from the floor. Remember to order your dismantling labour early to avoid waiting for dismantling assistance. All Display Labour rates will be charged at overtime rates during move-out. It will take several hours for all empty crates and boxes to be returned. Product is most vulnerable to loss during dismantling, and so never leave valuables unattended. The show’s general security is merely a presence to inhibit theft. Every item, whether exhibit material, brochures or trash, belonging to exhibitors must be removed entirely from the Direct Energy Centre by 4:00 pm, Saturday, September 30, 2006. Should any exhibitor, its agent or contractor fail to remove all property by the time stipulated, then the exhibitor shall indemnify Show Management in respect to any claim thereby occasioned. Show Management shall be entitled, but not obliged, to remove such materials belonging to the exhibitor, who shall be liable for all loss and costs incurred. Show Management reserves the right to specify the time at which individual booths and exhibits shall be removed.
DISPLAY VEHICLES
Cars, trucks and machinery for display must be thoroughly cleaned before entering the building, and a protective sheet of plastic placed underneath to prevent staining the floor.
ELECTRICAL SERVICES
All electrical services are provided exclusively by Direct Energy Centre. All electrical services should be ordered in advance using the Indoor Electrical and Floor Lighting Services order form. Exhibitors are not allowed to install any electrical wiring devices onsite other than regular extension cords. All onsite wiring and connections must be done by Direct Energy Centre. Extension cords must be of the three-prong type (ie. grounded) and must contain wires of the proper size to carry the electrical load.
ELECTRICAL SAFETY CODE REQUIREMENTS
It is a requirement of Rule 2-022 of the Ontario Electrical Safety Code, a provincial regulation, that any electrical equipment, which is being assembled, displayed, offered for sale or used in any show, convention, or similar exhibition MUST BE APPROVED. The authority for enforcing this regulation is vested in the Electrical Safety Authority. Electrical equipment is considered to be approved if it bears the certification mark or Field Evaluation label of an organization that has been accredited by the Standards Council of Canada to approve electrical equipment. If these markings are missing, the equipment is considered to be unapproved. The markings are not to be confused with similar markings used to identify equipment, which is approved for use in the United States and other countries. The letter “C” must appear to the left of the ETL, Entela, MET, OMNI, TUV, QAI, and UL marks.
The following 11 organizations have such accreditation:
- Electrical Safety Authority
- CSA International
- Intertek Testing Services
- OMNI Environmental Services Inc.
- Underwriters Laboratories Inc. (UL)
- Entela
- Met Laboratories Inc. (MET)
- TUV America
- TUV Rheinland
- Quality Auditing Institute
- Underwriters’ Laboratories of Canada (ULC)
The approval marking must identify that the equipment is approved for use in Canada or Ontario.
Note: Electrical equipment must be approved as an assembled unit. Electrical equipment that consists of an assembly or combination of other individually approved electrical equipment or devices is considered unapproved.
The exhibitor is expected to make every reasonable effort to have electrical equipment approved prior to the show. The Electrical Safety Authority will permit equipment to be shown as stated in Rule 2-022(5) of the Ontario Electrical Safety Code for specific equipment and for a determined period of time. In these cases, the exhibitor is requested to obtain written permission to show the equipment at the event. A fee of $53.50 will be administered for this service. Please complete the Application For Permission to Show form or contact:
The Electrical Safety Authority
Customer Service Centre
P.O. Box 24143, Pinebush Postal Outlet, Cambridge, ON N1R 8E6
Tel: 1-877-372-7233 Fax: 1-800-667-4278 www.esa-safe.com
Failure to comply could result in the equipment being removed from the display.
EXHIBITOR APPOINTED CONTRACTORS
Exhibitors using a show services company other than Stronco Show Services for the installation and/or dismantling of their display must review the rules and insurance requirements for exhibitor appointed contractors.
EXHIBITOR LOUNGE
Adjacent to the show office, this area give exhibitors and their staff a space to relax and unwind during the show. Phones and internet connection will also be available.
FIRE PROOFING
The Ontario Building Code prohibits the use of flammable materials in booth construction and décor. Foam core, in any form, is forbidden. Fire regulations require that all decorating materials be flame proofed. Click here for a safety regulation sheet. The Ontario Fire Marshall will remove equipment and materials considered hazardous at the exhibitor’s expense. If your exhibit has been flame proofed, have the documentation available at the booth for the Fire Marshall’s inspection. This will avoid having to fire-test the exhibit on site. Service for flame proofing can be arranged with the Official Flame Proofer:
Target Investigation & Security, Ltd.
235 Yorkland Blvd., Suite 300, Toronto, Ontario M2J 4Y8
Tel: 416-498-6910 Fax: 416-472-0057
Contact: John Domonkos
FIRE REGULATIONS
It is the exhibitor’s responsibility to comply with the Fire Regulations and requirements of the City of Toronto Fire Department. In addition, exhibitors must adhere to the safety requirements of the Direct Energy Centre, particularly in regard to display materials. Exhibits with enclosed areas, with ceiling areas greater than 400 sq ft, or with multiple levels must also follow these regulations.
FLOOR PORTS
Power and telecommunications are supplied via pairs of floor ports, located every 30 ft. on centre. The floor ports are flush metal panels, approximately 18” by 18”. Use flat wiring to deliver power and telecommunication from the floor port to a specific area of your display. Ports that house water supply are spaced every 60 ft. on centre. Floor ports are indicated by small open rectangles on the Floor Plan.
FURNITURE & ACCESSORY RENTAL
A limited selection of furniture is available from Stronco Show Services and can be ordered using their furnishings order form.
HOTELS
Blocks of rooms at our host hotel, the Intercontinental Toronto Centre have been set aside for IIDEX/NeoCon Canada attendees and exhibitors. Please contact the hotel directly and mention code IIDEX/NeoCon Canada 2006 to secure these preferred, commission-free rates. The deadline for discounted reservations is Thursday, September 7, 2006.
Intercontinental Toronto Centre:
Special Single/Double room rate: $199 CDN + taxes
255 Front Street West Toronto, Ontario, Canada M5V 2X3 T. 1 800-422-7969or 416-869-3456 www.torontocentre.intercontinental.com
- Taxes will be applied to all room rates, 6% GST, 5 %PST and 3 % Destination Marketing Fee.
- Unless 24 hours notice is given, cancelled or no-show reservations will be charged one room night.
- A $20 charge for each additional adult over double occupancy, to a maximum of three persons per room.
- Reservations must be guaranteed with a credit card or advance deposit.
INSURANCE
Neither Show Management nor the building owners accept any responsibility for injury to person, loss of or damage to products, exhibits, equipment or decorations, by fire, accident, theft or any other cause while in the building or its grounds. Exhibitors, or their agents, must possess a minimum $2,000,000. Commercial General Liability Coverage insuring their own personnel, exhibits and material against all such hazards. If you do not have insurance, you may purchase temporary coverage for the duration of the show from Nacora Insurance Brokers.
Note: Exhibitors who use an Exhibitor-Appointed Contractor (other than Stronco Show Services) for booth installation must ensure that the company has appropriate insurance. Non-compliance with this requirement could result in restriction of work.
LABOUR JURISDICTIONS (UNIONS)
Direct Energy Centre and Exhibition Place have collective agreements with the following unions:
1. Labourers/Cleaners
2. Carpenters
3. Electricians
4. Plumbers
5. IATSE
6. Painters
These agreements impact the way in which work needs to be done onsite. All exhibitors must adhere to these agreements. To save costs all booth construction and painting should be done off site prior to move-in. Assembly can take place onsite, although some of the assembly may be deemed union work in which case the hiring of such labour is the responsibility of the exhibitor. For complete information regarding each of above listed unions and a full list of various companies authorized to work in this facility please click here.
LEAD RETRIEVAL SYSTEMS
Microspec Registration Services is the official Lead Retrieval supplier. Exhibitors may choose from two different systems. For complete information, please refer to Lead Retrieval order form.
Microspec Registration Services
2700 Dufferin St., #26, Toronto, Ontario M6B 4J3
Tel. 1-888-780-9825 Fax 1-888-780-0663
Contact: Neil Hersco
LIGHTING IN EXHIBIT HALL
Hall lighting will be at a medium-high level this year for the duration of the show. There is no natural light in the exhibit hall. Exhibitors may wish to refer to the Direct Energy Centre Indoor Electrical and Floor Lighting Services order form or the Ceiling Lighting Services order form to arrange basic lighting, or refer to Lighting, Specialty & Rigging in this section for specialty or theatrical lighting for their displays.
LIGHTING, SPECIALTY & RIGGING
The official supplier for exhibitors requiring more detailed overhead lighting, rigging, theatrical lighting, gobos and lighting design consultation is Spirit Event Production.
Spirit Event Production
284 St. Helens Ave, #205, Toronto, Ontario M6H 4A4
Tel. 416-697-9035 Fax. 416-516-1632
Contact: Jimmy Pappas
MATERIAL HANDLING
Stronco Show Services is the Official Material Handling Company and will be operating within the rules and regulations of Direct Energy Centre. Please refer to Shipping & Material Handling.
OFFICIAL/EXCLUSIVE SHOW SUPPLIERS
To ensure an orderly and efficient move-in and move-out and to eliminate confusion resulting from solicitation by unknown and unqualified firms, Show Management has designated certain firms as Official Show Suppliers. We urge you to place your orders with these firms unless you have a permanent arrangement with a display house.
Exhibitors must use Exclusive Suppliers for certain key services, such as electrical, telecommunications, sign hanging, and catering since these can only be properly coordinated by in-house contractors and departments.
OCCUPATIONAL HEALTH AND SAFETY
All exhibitors are reminded that workplace and worker safety is everyone’s responsibility. All participants at IIDEX/NeoCon Canada 2006 must comply with the legislation contained in the Occupational Health and Safety Act (the green book) and its regulations, which is governed by the Ontario Ministry of Labour. Please read the Workplace Safety notice for important details about exhibitor responsibilities as they relate to the Act.
The Occupational Health & Safety Act also requires that certain exhibitors complete and submit a Notice of Project. Please refer to tab Booth Rules & Regs for more information.
PARKING
Exhibitor parking, with in/out privileges, is available in the underground parking lot during show days at a discounted rate of $6.50. To take advantage of this discount, exhibitors must submit the Prepaid Parking Pass Order Form by the deadline directly to the Parking Services Department. The parking passes will then be ready for pick-up during Move-In at the Exhibitor Services Order Desk located on the loading dock. The normal daily rate is $10 ($9 after 6pm). Direct Energy Centre offers free exhibitor parking during move-in and move-out on the surface lots. Trailers must park in Lot E.
PAYMENT OF ACCOUNT
Full and final payment for exhibit space must be made 60 days prior to the show date. Show Management reserves the right to refuse entry to any exhibitor whose account has not been paid.
PHOTOGRAPHY / VIDEO-TAPING & BROADCASTING
You may contact Ron McKenzie Photography for your photography needs. For exhibitors utilizing the services of a photographer other than as above, please send in the Photography Access for Outside Photographers form.
Except with the express written permission of Show Management, photography or video-taping of exhibits other than your own is not permitted, and neither is photography, video-taping, televising or sound recording for commercial reproduction or for distribution to the general media.
PRESS ROOM
A fully staffed Press Room will be open on the show floor during show hours. Each exhibitor should prepare 25-40 press kits and deliver them to the Press Room on Wednesday, September 27, between 9:00am – 4:00pm. Many visiting reporters and editors make the Press Room their first stop to see who is exhibiting.
Please pick up your remaining press kits by 6:00 pm on Friday, September 29 or bring a prepaid, self-addressed Federal Express slip so we can ship the remaining kits back to your office. Remaining press kits will be recycled at the close of the day if they have not been picked up or you have not provided us with a prepaid Federal Express shipping slip.
PROPANE/NATURAL GAS
If any propane or natural gas fired equipment is to be displayed in an exhibitor’s booth, the exhibitor must contact Show Management, prior to move-in, explaining the nature of the equipment. Requests will then be submitted to the Direct Energy Centre for approval, rejection or limitations and all associated costs.
RECYCLING
Exhibitors interested in donating new and used building materials from their exhibit displays at the end of the show can make arrangements ahead of time with Habitat For Humanity Toronto’s “ReStore”. Please refer to the Habitat Toronto information or visit their website www.torontohabitat.on.ca.
SALES
Without prior written permission, retail sales, or the sale of any goods to be carried away, are prohibited from the floor. There are no restrictions on the taking of wholesale orders.
SECURITY
Exhibitors are required to maintain staff in their exhibit at all times during the hours of the show. Show security will be on duty 24 hours a day from move-in to move-out, however, they cannot and should not be counted on to provide more than a presence to inhibit theft. The show hereby gives formal notice to exhibitors that the show and its management, its agents and its official vendors neither offer nor accept responsibility for exhibitors’ property of any kind on the show floor. Exhibitors and workers are required to wear badges at all times. These will be checked upon entry to the exhibit hall. Exhibitors can hire the services of a guard to provide exclusive presence in their booth by contacting the official IIDEX/NeoCon Canada Security Company:
Target Investigation & Security Ltd.
235 Yorkland Blvd., # 300, Toronto, Ontario M2J 4Y8
Tel. 416-498-6910 Fax 416-472-0057
Contact: John Domonkos
SHOW DIRECTORY
Help attendees find the products and services they are looking for and make the IIDEX/NeoCon Canada Show Directory by Azure Magazine work for you as a pre-show, at show and as a post-show resource. Fill out and submit your Show Directory Listing Form
Advertise in the 2006 Show Directory and take advantage of reduced rates for exhibitors only. Click here for more information.
SHOW OFFICE
The Show Office, Press Room, Speaker Ready Room and Exhibitor Services will be located in the northeast corner of the exhibit floor.
SIGNS
All exhibitor signage must be confined to the exhibitor’s booth area, must not inappropriately block views of the show floor and must conform to the Booth Design Regulations. Exhibitors with peninsula or island booths of 400 sq. ft. or more may suspend signs from the ceiling structure. Installation is at the exhibitor’s expense and must be arranged via the Direct Energy Centre’s Signage Installation Services.
SMOKING
Direct Energy Centre is a non-smoking facility. Smoking is not permitted anywhere in the building.
SOUND LEVELS
Audio Visual aids may be used, however, sound levels must not disturb or disrupt your neighbors.
STORAGE
There is no complimentary storage at the Direct Energy Centre during the show. Stronco Show Services will, if required, arrange for the removal and return of such items. All containers should be clearly marked with exhibitor’s name and booth number. Exhibitors who handle their own freight should contact Stronco Show Services if they wish to arrange storage of empties or other material during show.
TELEPHONE SERVICE
Exhibitors requiring a telephone, fax or internet connection in their booths should complete the appropiate order form (Phone/Fax order form, Internet Order form).
UNIONS
See Labour Jurisdictions.
VENUE INFORMATION AND NAME CHANGE
IIDEX/NeoCon Canada takes place in the architecturally striking Direct Energy Centre (formerly known as The National Trade Centre) at Exhibition Place in downtown Toronto. Located at 100 Princes’ Blvd., Exhibition Place, it features abundant underground and surface parking, easy highway access and direct links to public transit and regional railway service. For directions by car or public transit to the Direct Energy Centre, please refer to their website: www.directenergycentre.com.
WI-FI HOTSPOT
Direct Energy Centre has two complimentary Wi-Fi hotspots located in the Galleria; one near the Business Centre (outside Hall B), and the second near the café located outside of Hall A at the far West end of the Galleria. For more information please call 416-263-3075.
WALK-THROUGH ORIENTATION TOUR
On Wednesday August 9, from 8:30am to 10:00am, IIDEX/NeoCon Canada is pleased to host our annual exhibitor orientation at the newly renamed Direct Energy Centre (formerly the National Trade Centre). The Orientation will provide you with important information on the building layout, tips to make your move-in and move-out trouble free as well a chance to meet key Direct Energy Centre personnel involved in producing the show. At the same time we will be offering exhibitors a unique sales educational experience, Joe Pettipas, ARIDO, a Principal of HOK Canada will be presenting a seminar on how to sell to design professionals with a focus on sustainable design products.